Test Yourself

Telephone Critique

Did you answer the phone with a smile?                     

Did you identify the clients' needs and wants?                  

Did you ask for their name and use it in the conversation?

Did you find out how they heard about the community?  

Did you create a sense of urgency?                             

Did you paint a visual picture of your community?            

Did you get their phone number?                                    

Did you offer to give directions?                                      

Did you set an appointment?                                         

Did you display enthusiasm during the call?